Refund Policy
Last updated: May 21, 2026
At Neavents, we value customer satisfaction. This policy outlines the refund and cancellation conditions for SmartMenu subscriptions.
1. Free Trial
• All new users are entitled to a 30-day free trial.
• No charges are made during the trial period.
• You may cancel at any time during the trial.
2. Monthly Subscriptions
• You may cancel your monthly subscription at any time.
• Cancellation takes effect at the end of the current billing period.
• No partial refunds are issued for remaining days.
• You may continue using the service until the end of the period after cancellation.
3. Annual Subscriptions
• For annual subscriptions, you may request a full refund within 30 days of purchase.
• No partial refunds are issued after the 30-day period.
• Cancellation takes effect at the end of the annual period.
4. Refund Process
To request a refund:
1. Send an email to info@neavents.com
2. Include your account details and reason for the refund
3. Your request will be reviewed within 5 business days
Approved refunds are returned via the original payment method within 5-10 business days.
5. Non-Refundable Cases
Refunds are not issued in the following cases:
• Account closure due to violation of terms of service
• After the 30-day refund period (annual plans)
• Mid-period cancellation of monthly plans
6. Plan Changes
• You may upgrade or downgrade your plan at any time.
• Upgrades are charged the difference immediately.
• Downgrades take effect at the next billing period.
7. Contact
For questions about our refund policy:
Neavents Technology Inc.
Email: info@neavents.com
Address: Istanbul, Turkey